Last week, PremSoft had the honor of participating in the Premium Extension Partner Day in Schöppingen – an exclusive event to which only 19 Premium Extension Partners were invited. These partners represent a select group of companies that enrich the Shopware ecosystem with their high-quality extensions and services. The invitation itself was already a great recognition for us, but things got even better: PremSoft was awarded the “Best Support Rating 2024” Award! 🏆
A Day Full of Exciting Insights and Valuable Discussions
The Premium Extension Partner Day was perfectly organized by Shopware and provided us with an opportunity to gain deeper insights into the company’s latest developments and future plans. In addition to inspiring presentations by Shopware experts, we also had the chance to engage in meaningful discussions with Shopware teams and other partners. The direct exchange with developers, product managers, and other experts once again demonstrated how dynamic and innovative the Shopware ecosystem is.
A key focus of the event was the further development of the Shopware extension ecosystem. Shopware introduced new features and improvements aimed at making the marketplace for extensions even more attractive and powerful. Particularly interesting for us were the discussions about new ways to improve the customer experience and optimize support processes. Since our focus at PremSoft is on excellent support, this aligned perfectly with our vision.
The Surprise: Presentation of Three Awards
An unexpected highlight of the day was the presentation of three awards to outstanding Premium Extension Partners. These awards recognize exceptional achievements within the Shopware community and highlight companies that stand out through excellent service, innovative products, and extraordinary commitment. When the Best Support Rating 2024 award was announced, the excitement was high – and when PremSoft was named the winner, the joy was indescribable!
Our philosophy has always been to not only provide high-quality extensions for Shopware but also to offer our customers the best possible support. Having our work recognized with this award is an incredible motivation for us. The award confirms that our customers appreciate and value our support – a success we owe to our entire team!
Why is Excellent Support So Important?
Especially in e-commerce, where businesses rely on smoothly functioning systems, fast and competent support can make the difference between success and frustration. Good support not only includes quick responses to inquiries but also proactive consulting, transparent communication, and sustainable solutions. At PremSoft, we place special emphasis on the following aspects:
- Speed: We respond to inquiries as quickly as possible and ensure that issues are resolved promptly.
- Competence: Our support team consists of experts with in-depth knowledge of Shopware and our own extensions.
- Customer Orientation: We are committed to not only helping our customers but also making them successful in the long term.
- Transparency: Clear and understandable communication is our top priority.
Receiving this award confirms that our customers appreciate these values and that our dedication is paying off.
Looking Ahead
Participating in the Premium Extension Partner Day and receiving the “Best Support Rating 2024” award is not only a great honor for us but also a commitment. We will continue to work tirelessly to improve our support and develop innovative solutions for our customers.
Additionally, we are excited about the upcoming developments in the Shopware universe. The roadmap presented during the event includes many exciting innovations that will be highly relevant for both developers and shop owners. PremSoft will continue to focus on offering high-quality extensions that integrate seamlessly into the Shopware ecosystem and provide real added value to our customers.
Finally, we would like to extend our heartfelt thanks to Shopware for the invitation, the excellent organization, and the award. Our gratitude also goes out to our customers and partners, who place their trust in us and contribute with their feedback to our continuous improvement. We look forward to everything the future holds – and to continuing to provide our customers with top-tier support! 🚀
