Individual Offer
Change E-Mails
The Individual Offer app includes email templates for all common scenarios which are located in Settings > Email Templates. These templates are described in the table below.
If your shop environment supports multiple languages, templates are included for each language. Use the language selector dropdown to switch between languages.
| Email template | Description |
|---|---|
| Offer created info to customer | Sent to the customer to inform them an offer has been created for them. |
| Offer declined by admin | Sent to the customer to inform them an administrator has declined an offer. |
| Offer declined by customer | Sent to the administrator to inform them the customer has declined an offer. |
| Offer message from admin | Sent to the customer to inform them an administrator has sent them a message regarding an offer. |
| Offer message from customer | Sent to an administrator to inform them a customer has sent them a message regarding an offer. |
| Offer request from customer | Sent to an administrator to inform them a customer has requested an offer. |
Each email template can be edited, duplicated or deleted by clicking the corresponding “…” menu button for a template and selecting Edit, Duplicate or Delete, all of which are standard Shopware Administration options.
Editing email templates is an optional, advanced step and should only be carried out if the standard email templates are not suitable for your shop, e.g. to adjust the wording.
Editing an email template
From the Edit Email Template screen, modify the properties of the email template as required, using the following fields, then click Save.
Any dynamic elements within the email subject and body are represented by strings such as {{offer.customer.salutation.letterName }}. Modifying these strings may result in emails not displaying dynamic elements correctly, such as the customer name.
| Setting | Panel | Type | Description | |
| Type | Information | Dropdown menu | The type is a predefined value that is required for identifying the correct scenario for an email template. Do not change this setting for the standard email templates as this will cause issues with the app. | |
| Description | Information | Free text input | Enter an optional description for the template. | |
| Subject | Options | Free text input | Modify the default email subject header text New offer as required. The string {{ offer.offerNumber }} allows for dynamic display of the relevant offer number and should not be modified. | |
| Sender name | Options | Free text input | Default is the string {{ salesChannel.name }} which allows dynamic displays of the sales channel. This should not be modified. | |
| Upload file | Attachments | File explorer | Upload any files you wish to include as attachments for the current selected email template, such as terms and conditions or a privacy policy. | |
| Plain text | Mail text | Free text input | Modify the default plain text version of the email body. There are various strings here which allow for dynamic elements within the email text, these should not be modified. | |
| HTML | Mail text | Free text input | Modify the default HTML text version of the email body. There are various strings here which allow for dynamic elements within the email text, these should not be modified. |
Duplicating an email template
Selecting the Duplicate option creates a copy of that email template and opens the Edit Email Template screen (see previous section).
Deleting an email template
Do not delete the standard email templates as this will cause problems with the app. Any additional templates you create can be deleted without causing any issues.