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Abandoned Cart Reminder

Installation

Install the extension via Extensions > My extensions.

Adjust the fields as described below via My extensions > Abandoned cart reminder > Configure.

General settings

General properties provide basic controls, such as enabling or disabling the extension.

Field Type Description
Active Slider Use the slider to enable the extension for specific sales channels.
Scheduled task Slider

Decide whether abandoned carts should be processed via a scheduled task. Instead of the scheduled task, you can also use a cron job with: ./bin/console prems:abandoned-cart:process
This setting must be enabled/disabled for all sales channels and cannot be configured per sales channel.
Log level Select Choose whether only errors should be written to the log file, or also informational messages.

Email notifications

FieldTypeDescription
Enable checkbox to subscribe to e-mail notificationsSliderCustomers can choose via checkbox whether they want to receive abandoned cart emails. If this option is disabled, all customers will receive email notifications automatically.
Subscribe checkbox enabled by default for new customersSliderIf the previous option is enabled, you can define whether the checkbox is enabled by default.
Unsubscribe link in email notificationSliderDecide whether the email should automatically include an unsubscribe link.
Configured Notification E-MailsList + button

Defines after how many hours an abandoned cart reminder email is sent. You can configure multiple reminders.

Automatic e-mail reminder for different times is possible with the paid plan.

Currently, it's not possible to define a different email template for each reminder.
Instead the email template content can be changed depending on the number of sent notification:

  • {% if abandonedCart.numberNotification == 1 %}
    ...
{% endif %}

  • {% if abandonedCart.numberNotification == 2 %}
    ...
{% endif %}

Cleanup

Define how long abandoned carts should be stored and whether they should be deleted.

Field Type Description
Delete old abandoned carts Slider If enabled, abandoned carts are deleted after a certain time. This helps keep the database from growing indefinitely.
Delete abandoned carts after n days Numeric input Define after how many days an abandoned cart should be deleted.

Statistics

To see detailed stats (recovered orders, total abandoned orders, and products most often involved), click Show statistics or navigate to Marketing > Abandoned carts.

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