FAQ - Products + shopping experiences
Management Dashboard
The management dashboard is accessible from the administration area under Content > FAQ in the main navigation. It consists of two tabs: FAQ Entries and FAQ Groups.
FAQ Groups Tab
A FAQ group bundles a set of FAQ entries and assigns them to one or more products via a dynamic product group. Each FAQ group has the following fields:
| Field | Type | Description |
|---|---|---|
| Name | Text | The translatable group title, rendered above the FAQ entries. |
| Description | Rich text | An optional translatable description, rendered below the title. Visibility is controlled by the field "Group description visibility". |
| Dynamic product group | Selection | The dynamic product group that decides on which products this FAQ group is shown. Empty groups are not rendered. |
| Group description visibility | Selection | Per-group override for the description visibility. Allowed values: Use plugin setting (default), Show, Hide. The per-group value always wins over the plugin-wide setting. |
| Priority | Numeric input | Controls the order of FAQ groups on the product detail page. Higher values are rendered first. |
| Active | Toggle | Inactive groups are excluded from the storefront and from CMS elements. |
Each FAQ group's detail page also lists the FAQ entries that belong to the group.
Group Limit (Free Version)
The free version of the plugin allows a maximum of 3 FAQ groups. The FAQ Groups tab displays a progress bar showing current usage (e.g. "2 of 3 FAQ groups used"). Once the limit is reached, no new FAQ groups can be created and a message points to the In-App Purchase upgrade. Existing groups beyond the limit are still editable, but the storefront only renders the first 3 active groups.
FAQ Entries Tab
A FAQ entry is a single question/answer pair belonging to exactly one FAQ group. Each entry has the following fields:
| Field | Type | Description |
|---|---|---|
| FAQ group | Selection | The FAQ group this entry belongs to. |
| Question | Text | The translatable question, rendered as the accordion header in the storefront. |
| Content type | Selection | Allowed values: Text, Text + image, Text + video, Text + document. Image, video and document content types require the Advanced version. The available options adapt automatically to your plan. |
| Answer | Rich text | The translatable answer body. HTML formatting is preserved. |
| Priority | Numeric input | Controls the order of FAQ entries inside a group. Higher values are rendered first. |
| Active | Toggle | Inactive entries are excluded from the storefront and from CMS elements. |
Depending on the content type, additional cards become available on the entry detail page:
- Text + image — pick an image from the media library, choose its position (above / below / left / right of the answer) and size, and optionally wrap the image in a link with a target.
- Text + video — choose YouTube, Vimeo or "Other", paste the video URL, choose the position relative to the answer, toggle YouTube's extended privacy mode, and toggle whether YouTube player controls are shown.
- Text + document — pick a file from the media library and add an optional title and description that are rendered next to the download button.
Entry Limit (Free Version)
The free version allows a maximum of 5 FAQ entries. The FAQ Entries tab displays a progress bar showing current usage. Once the limit is reached, no new entries can be created and a message points to the In-App Purchase upgrade.
In addition, the content types Text + image, Text + video and Text + document are only available with the Advanced version. The selection list for the content type only shows the options unlocked by your current plan.