Point crediting

Every point movement is a booking: points from orders, from reviews and newsletter sign-ups, redeemed points, manual credits and deductions as well as expired points.

Columns of the list

Column	Meaning
Order	Order number if the booking belongs to an order — with a link to the order.
Date	Time of the booking.
Sales channel	Channel the booking originates from.
Customer name	Customer the booking belongs to.
Points	Booked points; negative values are deductions or redemptions.
Initial points	Points originally credited by this booking.
Current points	Points left in this booking after parts have been redeemed or expired.
Spent points	Points already redeemed from this booking.
Reason	Booking text — for example Order, Review, Newsletter subscription, Expired points or your own text.
Approved	Shows whether the points are usable for the customer.
Booking history	Opens the detail view with all partial movements of this booking.

The stacked icon at the top right of the table lets you show and hide columns and switch between compact and expanded view. Refresh reloads the list.

Filters

The sidebar offers the filters Activated, Is order, Customer and Customer group. That way you can list, for example, all not-yet-activated order points of a specific customer group.

Booking history

A booking is kept after redemption and updated over time: Initial points shows the original value, Current points the remainder, Spent points the consumed part. Via Show in the Booking history column you see which orders or expirations reduced the booking. This keeps it traceable which credits a redeemed voucher was funded from.

Activating manually

Collected points must be activated before the customer can redeem them. Select the rows in the list and click Activate.

Activating automatically

Activation runs automatically once you have defined an event under Point activation — for example Order paid or Order shipped — or configured a release after n days. The scheduled release happens on the customer's next login or through the scheduled task, see Scheduled Tasks/ Cronjobs.

Exporting the credits

Credits can be exported as CSV through the Shopware feature Settings → Import/Export. Create a profile of type Export and choose the entity Bonus system: Bookings. Then start the export as usual under Import/Export.